Job Title: Customer Service Manager (Turkish Speaking)
Location: London
Company: Leading New Build Residential Developer
📢 Turkish-Speaking Customer Service Professionals – This Opportunity Is For You!
We are a fast-growing and ambitious new build residential developer based in London, and we are looking for an experienced Customer Service Manager to join our team.
Due to our expanding portfolio and growing Turkish-speaking client base across London, we are particularly keen to hear from Turkish-speaking professionals who can provide outstanding service and build strong relationships within our community.
About the Role
As Customer Service Manager, you will take ownership of the homeowner journey after legal completion, ensuring every buyer receives a first-class aftercare experience.
You will act as the main point of contact for homeowners, subcontractors, and internal teams — resolving issues efficiently and professionally. Your ability to communicate clearly in both Turkish and English will be a strong advantage in delivering exceptional customer satisfaction.
This is a key leadership role reporting directly to senior management, with real opportunity to influence and improve our customer care strategy as we continue expanding across London.
Key Responsibilities
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Manage the full customer service process from legal completion to the end of the defects period
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Respond to homeowner queries promptly and professionally
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Coordinate subcontractors and suppliers to resolve defects
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Conduct home demonstrations and handovers when required
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Monitor customer satisfaction and report on KPIs
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Ensure compliance with NHBC or equivalent warranty standards
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Maintain detailed and accurate service records
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Collaborate with Construction, Sales, Technical, and Site teams
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Lead and develop a small customer care team
About You
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Experience as a Customer Service Manager or Senior Coordinator within a new build developer or housebuilder
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Strong knowledge of defects management and warranty obligations (NHBC or similar)
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Fluent in Turkish and English (preferred)
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Excellent communication and problem-solving skills
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Highly organised with strong IT and administrative skills
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Ability to manage multiple developments
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Calm, professional, and customer-focused approach
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Full UK driving licence
What We Offer
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Competitive salary
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Car allowance or company vehicle
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Performance-related bonus
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Pension scheme
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Genuine career progression within a growing developer
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Supportive and collaborative team environment
If you are passionate about delivering high-quality homes and outstanding customer service — and want to work within a company that values the Turkish-speaking community in London — we would love to hear from you.
Apply now with your CV and a brief covering statement outlining your relevant experience
