Title: Library Assistant
Location: London, UK
Contract: 1 month
Working Shift: Full-time/Part-time (1pm to 9:15pm)
Role Overview
We are seeking a proactive and customer-focused Library Assistant to join a dynamic, frontline team delivering high-quality library services. This role is central to ensuring an excellent user experience across library resources, learning spaces, and facilities. The successful candidate will provide professional support to customers both in person and through digital channels, contribute to the smooth operation of collections and technology services, and help maintain a welcoming, inclusive, and well-managed environment.
Key Responsibilities
Customer Service & Enquiries
Respond promptly and professionally to customer enquiries in person, online, and via live chat and enquiry management systems.
Provide clear guidance on membership, borrowing services, and access to digital library resources.
Refer complex or specialist enquiries to senior staff or relevant teams where appropriate.
Deliver inclusive, supportive service to a diverse customer base.
Collections & Resource Support
Support borrowing processes across all collections, including Click & Collect services and inter-library loans.
Assist in managing print collections, including processing new, withdrawn, lost, and overdue materials.
Contribute to maintaining accurate records and documentation in line with established procedures.
Digital & IT Support
Provide first-line support for basic IT enquiries after appropriate training.
Assist customers with self-service equipment, printing, scanning, copying facilities, and laptop loans.
Escalate unresolved technical issues to the relevant IT support services.
Library Environment & Operations
Help maintain library spaces to a high standard, reporting and addressing issues promptly.
Support marketing and promotion of library services, including delivering orientation tours to new members.
Share customer feedback and suggestions for service improvement with management.
Provide cover at other library sites when required to ensure continuity of service.
Compliance & General Duties
Adhere to Health & Safety regulations and undertake Fire Marshal duties following training.
Support sustainability initiatives and organisational policies.
Promote collaborative and professional working practices.
Undertake additional duties within the scope and purpose of the role as required by the line manager.
Person Specification
Experience & Knowledge
Experience working in a customer-facing, frontline service environment.
Experience providing information and support both in person and online.
Familiarity with digital systems and proficiency in Microsoft Office applications.
Skills & Abilities
Strong interpersonal skills with the ability to engage effectively with a diverse range of colleagues and customers.
High attention to detail with the ability to complete repetitive administrative tasks accurately under pressure.
Good problem-solving skills with the initiative to resolve routine issues independently.
Ability to work collaboratively within a team environment while taking ownership of assigned tasks.
Willingness to continuously develop skills and adapt to new systems or processes.
What We're Looking For
The ideal candidate will be organised, adaptable, and committed to delivering excellent customer service. You will be confident using digital systems, comfortable supporting users with technology, and able to maintain professionalism in a busy, service-oriented environment.
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy
