Company descriptionLocation: London (hybrid working 3 office days per week)Employment Type: Permanent, full timeAdditional Benefits: Annual BonusThink the AA is just about roadside assistance? Think again.For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a Digital Conversation Designer means you'll play a crucial role in our success and be part of this exciting motoring journey.Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change.#LI-HybridThis is the jobAt The AA, we’re transforming how millions of customers connect with us through cutting-edge, AI-powered conversational experiences. As a Digital Conversation Designer, you’ll play a pivotal role in shaping the future of our flagship AI journeys across web, app and messaging platforms. Joining a growing and ambitious digital community, you’ll help redefine what great, human-centred AI interaction looks like at a trusted, market-leading brand.Reporting to the Lead Digital Product Owner, you’ll design, optimise and deliver intuitive, engaging conversational experiences from concept through to launch. Working closely with designers, product owners, engineers and content specialists, you’ll blend creativity with hands-on AI expertise to craft assistants that feel natural, helpful and seamless, while setting new standards for conversational excellence across the organisation.What will I be doing?Design and optimise AI-powered conversational journeys across web chat, voice, messaging and digital assistant platformsLead conversation design from discovery through to delivery, including defining intents, entities, flows and interaction modelsCreate storyboards, user flows, prototypes and demos to communicate interaction designs clearly to stakeholdersCollaborate within cross-functional agile teams to develop, test, debug and deploy conversational experiencesEmbed best practice standards and contribute to evolving voice, tone and messaging guidelinesEnsure customer fairness, accessibility and compliance are embedded in all conversational experiencesWhat do I need?Hands-on experience designing and delivering AI/chatbot solutions, ideally in customer-facing environmentsExperienced with conversation design, creating complex conversational flows across digital channelsStrong understanding of conversational AI principles, including intents, entities, context and information architectureExperience building and iterating conversational experiences across platforms (e.g. web chat, messaging apps, mobile)Proactive and adaptable mindset, with curiosity for emerging technologies and evolving AI capabilitiesStrong communication skills, with the ability to collaborate effectively across technical and non-technical teamsAdditional informationWe’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:25 days annual leave plus bank holidays + holiday buying schemeWorksave pension scheme with up to 7% employer contributionFree AA breakdown membership from Day 1 plus 50% discount for family and friendsDiscounts on AA products including car and home insuranceEmployee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and moreCompany funded life assuranceDiverse learning and development opportunities to support you to progress in your careerDedicated Employee Assistance Programme and a 24/7 remote GP service for you and your familyPlus, so much more!We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.#LI-HH
