Despatch Coordinator (Customer Service) – Fixed Term
Location: Corby, Northamptonshire
Contract: 12 months Fixed Term contract
Department: Service
Reports to: Service Supervisor
The Opportunity
An exciting opportunity has arisen for a Despatch Coordinator to join a growing, professional organisation within the foodservice equipment sector.
This is a key support role within the Service team, focused on delivering exceptional customer service, managing service level agreements, and ensuring engineers are effectively scheduled to meet customer needs.
You will play a crucial part in maintaining high service standards while working closely with the Service Supervisor and wider internal teams.
The Role
As Despatch Coordinator, you will be responsible for the smooth coordination of service operations, ensuring customer SLAs (primarily 24-hour response) are met and communication remains clear and proactive at all times.
This role suits someone who is highly organised, confident managing multiple priorities, and comfortable taking ownership of their daily workload.
Key Responsibilities
Log and manage service calls using SAP & Mobile X systems
Coordinate engineers’ workloads to meet agreed SLAs
Maintain high standards of internal and external communication
Provide quotations for ad hoc and out-of-contract work
Support delivery of preventative maintenance schedules
Process parts requests and ensure timely ordering
Handle customer queries and complaints professionally and empathetically
Provide regular updates to customers regarding service progress
Maintain accurate site and equipment master data
Support reporting requirements for internal and external stakeholders
Participate in a weekend call rota as a key service contact
About You
We are looking for a flexible and motivated individual with a strong customer-first mindset.
You will have:
Previous experience within a service or customer-focused environment
Excellent written and verbal communication skills
Strong IT skills (Microsoft Office; SAP or similar service software advantageous)
High attention to detail and accuracy
A methodical and organised approach to work
Confidence to escalate issues and make recommendations when required
The ability to perform under pressure
Willingness to undergo relevant security checks if required
What’s On Offer
The opportunity to grow within a supportive and collaborative team
Exposure to national clients and a fast-paced service environment
A stable organisation with strong industry presence
A culture that values excellence, accountability, teamwork, and professionalism
How to Apply
If you are organised, customer-focused, and looking to develop your career within a service coordination role, we would love to hear from you.
To apply or find out more, please contact Interaction Recruitment today to discuss this opportunity in confidence.
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