COMPANY DESCRIPTION, PROFILE AND SCOPE OF ROLE:
Our client is a world-class, Global Manufacturer, providing high-quality precision components to multiple sectors, including aerospace and automotive. They are committed to strong and sustained investment in people, capital, and plant. With a deep-rooted set of values, their success is built upon a culture of teamwork, ethics, and operational excellence.
As they continue to scale, they are seeking a dual-focused Customer Service and Key Account Manager to join their Operations team. Reporting to the Finance and Business Operations Manager, you will be the primary bridge between internal teams and their most significant global clients (representing 80% of turnover), ensuring growth is built on a foundation of precision, profitability, and deep-rooted customer loyalty.
KEY DUTIES & RESPONSIBILITIES:
- B2B Manufacturing Expertise: Proven experience managing high-value accounts and the full sales order lifecycle within a technical or manufacturing environment.
- Operational Efficiency: Ability to thrive under pressure, meeting order confirmation targets while maintaining attention to detail.
- Data & CRM Proficiency: Advanced Excel skills for reporting and analysis, with experience using CRM platforms to manage pipelines and customer interactions.
- Growth & Relationship Mindset: A proactive communicator skilled at identifying upsell opportunities, re-engaging lapsed accounts, and building credibility with senior stakeholders.
- Conflict & Quality Resolution: Solutions-focused approach to resolving complex inquiries and managing NCRs (Non-Conformance Reports) to ensure retention.
QUALIFICATIONS, EXPERIENCE, SKILLS AND ATTRIBUTES:
- B2B Manufacturing Expertise: Proven experience managing high-value accounts and the full sales order lifecycle within a technical or manufacturing environment.
- Speed & Accuracy: Ability to work well under pressure, meeting a strict order confirmation targets while maintaining a high attention to detail.
- Data & CRM Proficiency: Strong Excel skills for reporting and analysis, with experience using CRM platforms to track customer interactions.
- Relationship Building: A proactive communicator skilled at identifying upsell opportunities and building trust with senior decision-makers.
- Conflict Resolution: A solutions-focused approach to resolving complex inquiries and managing NCRs to ensure customers stay with the business.
- NB: There may be a requirement to travel and stay away overnight. This will be on limited occasions and would be planned and fully expensed.
Details of Package:
£29,000 to £34,000 depending on experience + Competitive benefits
