Customer Service Advisor
Ringwood, Hampshire
£12.30 per hour + Bonus
Full-Time | Rotating Shifts | Weekend Availability Required
Love delivering exceptional customer service?
Want to work behind the scenes for a premium, well-loved British retail brand, where every customer interaction is about creating 100% happiness?
TeamJobs is recruiting for a multi-channel Customer Service Advisor to join a fast-paced and energetic Contact Centre team in Ringwood. If you enjoy speaking to customers, solving problems, and hitting targets, this is your opportunity to be part of something special.
This isn't just another call centre job. It's about creating standout experiences.
The Role
As a Customer Service Advisor, you will:
Handle inbound telephone calls
Respond to customer emails and live chats
Support customers via social media channels
Assist with order placements (consumer & B2B)
Resolve product, delivery and dispatch queries
Make outbound follow-up calls where required
Work towards individual and team KPIs
You will be empowered to make decisions and ensure every customer leaves feeling 100% satisfied.
What We are Looking For
Excellent written and verbal communication skills
Confident handling email and live chat enquiries
Ability to multitask and manage multiple chats
Target and KPI-driven mindset
Strong IT skills (Excel, Outlook, CRM systems)
Flexible to work rotating shifts, including weekendsDesirable:
Previous contact centre experience
Sales confidence
Experience working in a multi-channel environment
Working Hours
The contact centre operates:
Monday-Friday: 8:30am-7:00pm
Saturday: 8:30am-5:00pm
Sunday: 9:00am-5:00pm
Rotating shift pattern with weekend work required.
Contracted availability between 8:00am-10:00pm.
What is in it for You?
Full training provided
Supportive and friendly team environment
Career progression opportunities
Work for a premium, well-loved UK brandIf you are passionate about customer experience, motivated by results, and want to grow within a supportive team environment, this is a fantastic opportunity.
You will receive full training, ongoing support, and real opportunities for progression.
Ready to deliver 100% happiness? Apply today with TeamJobs.
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