About the Role
If you are looking for a role where you can make a real impact each day, and you’re organised, proactive, and passionate about delivering excellent customer service, this could be the perfect opportunity for you.
We’re seeking a confident and reliable Administration Assistant to support our busy team and ensure customers receive a friendly, professional experience every time. You’ll play a key part in keeping our operations running smoothly while helping customers feel valued and supported.
What You’ll Be Doing
Providing day‑to‑day administrative support, including data entry, filing, document preparation, and record‑keeping
Acting as a first point of contact for customers via phone, email, and in person
Handling enquiries with professionalism, accuracy, and a customer‑focused approach
Escalating issues when needed and ensuring timely follow‑up
Keeping customer and administrative records up to date in relevant systems
What We’re Looking For
Strong organisational and time‑management skills
Excellent communication, both written and verbal friendly, helpful, and solution‑focused approach
Confidence in dealing with customers and resolving queries
Proficiency with office software (Microsoft Office, email systems, CRM tools)
Ability to multitask and stay calm in a busy environment
A proactive mindset with great attention to detail
Experience & Qualifications
Previous experience in administration or customer service is an advantage
Basic understanding of office procedures
INDLEI
