We are currently recruiting for a Project Administrator to join a busy, fast-paced operation. This is an excellent opportunity to play a key role in supporting customers, coordinating service activity, and ensuring smooth day-to-day operations within a 24/7 environment.
As Project Administrator, you will be a central point of contact for customers and internal teams, managing communications, service updates, and recovery activity while maintaining high levels of accuracy and professionalism.
This is a shift-based role, days and nights 4 on 4 off
Key Responsibilities
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Provide telephone support to customers, managing availability and recovery plans.
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Handle and resolve breakdowns, incidents, defect reports, and service status updates.
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Investigate delays and communicate findings clearly to customers.
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Monitor and coordinate SLA recovery plans, ensuring timely notifications.
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Escalate safety incidents and operational risks to senior team members.
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Liaise with customers regarding vehicle or asset status, maintenance schedules, and repairs.
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Process and allocate jobs within SAP, including service requests and purchase orders.
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Coordinate with suppliers, subcontractors, and manufacturers on repairs and warranty claims.
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Maintain accurate records of movements, repairs, and associated costs.
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Promote a safe working environment by reporting hazards, incidents, and near misses.
Skills, Experience & Behaviours
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Previous experience in a customer service or call centre environment.
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Understanding of fleet or asset management, vehicle maintenance, or workshop operations.
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Familiarity with SAP and customer service processes within logistics, engineering, or transport.
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Experience in a customer-focused operational environment is advantageous.
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Proficient in Microsoft Office (Excel, Word, Outlook) with strong organisational skills.
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Proactive, self-motivated, and able to prioritise effectively.
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Strong communicator with a collaborative approach and good problem-solving ability.
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Detail-oriented and committed to delivering excellent service.
Benefits
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Opportunities for longer-term progression.
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Supportive, team-driven culture with a strong focus on safety and service quality.
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Employer pension contribution.
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Life assurance.
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Private medical cover.
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Employee Assistance Programme
