Your new company
A market-leading manufacturing and distribution organisation experiencing continuous growth, is now expanding their International Customer Service Team based at their Lancaster site. This is an exciting opportunity to join a thriving business where you will play a key role in supporting global distribution partners and ensuring the smooth delivery of high‑quality service worldwide.
Your new role
As an International Sales Support professional, you will provide outstanding customer service to international clients while ensuring all export documentation and customer orders are processed accurately and efficiently.You'll act as a key member of the team, responsible for:
Ensuring customer orders are despatched within agreed lead times
Maintaining accurate records and storing all relevant order information
Providing real‑time delivery updates using transport providers
Completing export documentation, including liaising with the local Chamber of Commerce
Processing and monitoring customer orders, and proactively updating customers
Setting up new customer accounts
Managing inbound calls, service issues, product enquiries and order entries
Collaborating with internal departments to resolve customer issues
Meeting weekly and monthly deadlines through effective time management
Taking ownership of all enquiries relating to your allocated account baseWorking hours: 8:00-16:30 (Monday-Friday)
What you'll need to succeed
Previous administrative experience
Highly organised with strong attention to detail
Computer-literate, with experience using Microsoft Office packages
Numerate, literate, and confident communicating with customersWhat you'll get in return
This is a fantastic opportunity to join a supportive and expanding international team within a successful UK business. You'll gain hands-on experience in export operations, customer service and international account management, with opportunities to grow and develop your skills within a dynamic working environment.
Relaxed culture
Uniform provided
Salary starting at £26,000 increasing to £27,000 post-probation.
Sick pay
Health plan
Free parking
24 days holiday+ bank holidays
Christmas closure What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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