Customer Experience Specialist
Manchester (Hybrid after 4 months – 3 office / 2 home)
Working hours 11:30 – 20:00
Start date – 13th April
Permanent
We are proud to be representing a globally recognised, high-growth technology organisation that is transforming how small businesses operate. Our client is seeking a Customer Experience Specialist to join their team with a dedicated focus on supporting customers in the US market.
This is an exciting opportunity to join a purpose-driven company committed to empowering small businesses through innovative technology and world-class customer support.
Benefits for a Customer Experience Specialist
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23 days annual leave
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8 extra days off to cover US bank holidays
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10 days well being leave
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Private healthcare
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Life insurance, Income disability, and Critical Illness and more
Key Responsibilities for a Customer Experience Specialist
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Deliver high-quality support via phone, email, and live chat.
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Resolve customer queries efficiently, ensuring clear communication and timely updates.
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Escalate complex issues appropriately while maintaining ownership of the customer experience.
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Guide customers through key product features and workflows ensure full utilisation.
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Consistently meet productivity and quality targets.
Key skills for a Customer Experience Specialist
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Confident written and verbal communication
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Minimum of 2 years’ experience within Customer Support role
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Flexibility to work over UK Public holidays.
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Experience in a tech company – desirable
If you’re passionate about delivering exceptional customer experiences, we would love to hear from you. Apply here
