Job Title: Administrative Officer (AO)
Location: NPS Mitre House - Mitre House, (Apply online only) Borough High Street, London, SE1 1JD
Pay Rate: £14.41 per hour
Booking Number: (phone number removed)
Contract: Until 30/08/2026 (with potential to extend - not guaranteed)
Working Hours: Full-time, office-based
About the Role
We are recruiting for an Administrative Officer (AO) to join the Probation Service at Mitre House in London. This is a key administrative role supporting the delivery of probation services, ensuring effective processes are maintained to support staff and people on probation.
The successful candidate will provide high-quality administrative support, maintain accurate records, and ensure compliance with policies and procedures, always demonstrating a commitment to equality, inclusion, and confidentiality.
Please note: This role may occasionally require out-of-hours work.
Key Responsibilities
Set up and maintain accurate records for people on probation and victims on approved databases.
Administer referrals and support effective relationships between offender management, victims, service providers, and external agencies.
Prepare, maintain, and collate case files and management information to required standards.
Manage incoming communications (telephone, email, post) and distribute appropriately.
Provide reception and telephone cover as required.
Act as a single point of contact within the unit for specialist areas of work.
Deal professionally and confidently with individuals who may be distressed or display challenging behaviour.
Arrange appointments and practical requirements linked to Sentence Plans.
Complete enforcement administration tasks.
Process petty cash, travel warrants, or vouchers in line with financial procedures.
Organise equipment, materials, and facilities for case management activities.
Undertake ViSOR administrative tasks where required.
Support meetings (agenda preparation, minute-taking, action tracking).
Ensure compliance with Health & Safety policies.
Provide cover across the unit, LDU, and Division when required.
Carry out safeguarding children duties in line with statutory responsibilities.
Promote pro-social behaviour and challenge anti-social behaviour in line with PS and HMPPS values.
Essential Skills & Abilities
Ability to use databases confidently
Strong IT skills, including MS Word and basic Excel
Good keyboard skills
Basic numeric ability
Strong written and verbal communication skills
Ability to work on your own initiative
Confidence managing sensitive and confidential information
Key Behaviours
Delivering at Pace
Making Effective Decisions
Working Together
Changing and Improving
Managing a Quality Service
Eligibility Requirements
All candidates are subject to security and identity checks prior to appointment.
External candidates are subject to a 6-month probation period.
All staff must declare membership of any group or organisation considered racist by HMPPS.
Ability to confidently fulfil all spoken aspects of the role in English (or Welsh where specified).
This is an excellent opportunity for someone with strong administrative skills who is organised, resilient, and able to work in a structured and sometimes challenging environment.
If you are detail-oriented, proactive, and committed to supporting public services, we would welcome your application.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group
