Customer Service Advisor (Grade 4) - Admin & Clerical 🛎️
🌟 Overview
Are you passionate about delivering exceptional customer service? 💬✨ Do you thrive in a fast-paced environment 🚀 and enjoy helping others? 🫶 We are looking for 6 Customer Service Advisors to join our dynamic Customer Experience Service team on a temporary basis 🕒. This is a fantastic opportunity to make a real difference 🌟 by supporting customers and ensuring smooth service delivery 💼 in a business-critical area.
📝 Job Details
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Hours per Week: 35 ⏰
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Location: 🏢 Cunard Building, Water Street, Pier Head, Liverpool, Merseyside, L2 2BS, United Kingdom
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Rate:
🛠 Responsibilities
As a Customer Service Advisor, you will:
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🗣️ Provide high-quality information, advice, and guidance across a range of services.
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📞 Respond to customer enquiries and resolve issues at the first point of contact where possible.
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📌 Refer customers for further support when necessary, including those with complex or repeated issues.
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💻 Champion self-service by supporting and educating customers to use digital channels and online services.
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🤝 Communicate effectively with customers, ensuring clarity, empathy, and professionalism in every interaction.
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💙 Build rapport with customers and foster loyalty by delivering a positive experience.
📜 Qualifications
We are looking for candidates with the following skills and experience:
✅ Essential:
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🎓 Appropriate qualification or training at a Digital Assist officer level.
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🛎 Experience in a contact centre or customer-facing role.
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✍️ Strong verbal and written communication skills.
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✉️ Ability to handle customer enquiries across multiple channels (phone, email, social media, etc.).
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💻 Proficiency in using ICT systems and customer relationship management (CRM) tools.
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🎯 Strong multitasking and problem-solving skills.
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🤗 A customer-focused mindset with patience, empathy, and professionalism.
🗓️ Day-to-Day
Your typical day as a Customer Service Advisor will include:
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📞 Answering customer enquiries via phone, email, and online platforms.
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💡 Supporting customers to access digital services and encouraging self-service.
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🔍 Resolving customer issues promptly and escalating complex cases when necessary.
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🤝 Collaborating with team members to ensure seamless service delivery.
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😊 Maintaining a positive and professional attitude, even in challenging situations.
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🧠 Contributing to team meetings and sharing knowledge to improve service quality.
🌈 Benefits
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💷 Competitive hourly rates: £14.93
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🏛 Opportunity to work in the iconic Cunard Building in Liverpool.
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💡 Gain valuable experience in a fast-paced, customer-focused environment.
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💪 Be part of a supportive and collaborative team.
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🤝 Make a meaningful impact by helping customers and improving service delivery.
🌟 Why Join Us?
We are committed to delivering excellent customer service 🏆 and making a positive difference in our community 🤗. This role offers a unique opportunity to contribute to our mission while developing your skills and experience 🗂️ in a supportive and dynamic environment 🌍.
If you are enthusiastic, adaptable, and ready to take on a new challenge 🏁, we want to hear from you!
🎉 Apply now and be part of a team that values customer excellence 💪 and continuous improvement
