Customer Support Coordinator – Exciting Opportunity in E-Mobility
HYBRID- Central London, on the eastern side of the City of London.
The Role
A fast-growing leader in the e-mobility sector is looking for a Customer Support Coordinator to join their team. This hybrid role offers two days per week in a central London office, supporting customers while contributing to Delivery & Sales where needed. you will be responsible for understanding customer needs and ensuring excellent customer experience, fostering long-term loyalty and ensuring they get the best value from our products and services.
You will play a pivotal role in ensuring every customer enjoys a seamless experience, managing queries efficiently through ticketing systems, and helping clients unlock the full potential of innovative charging and energy solutions. No two days are the same—this is a dynamic role in a fast-moving industry.
Key Responsibilities
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Problem solving for the customer, acting on queries & complaints and resolving them promptly and efficiently through the helpdesk system
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Manage the helpdesk ticketing system—allocate tickets, track progress, and report on SLA performance.
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Process charge card requests and subscriptions accurately and efficiently.
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Identify opportunities to cross-sell and upsell solutions to customers.
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Provide flexible support to Delivery & Sales teams during peak periods.
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Collaborate with internal and central teams to enhance client satisfaction and align services with customer needs.
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Contribute to process improvements and continuous enhancement of the customer journey.
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Promote responsible business practices, including health, safety, and environmental awareness.
About You
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Salary – Competitive depending on experience
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Experienced with customer support ticketing/helpdesk systems.
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Experience in the EV Sector would be desirable
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Strong communicator with excellent administrative and organizational skills.
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Detail-oriented, proactive, and thrives in a collaborative, fast-paced environment.
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Passionate about delivering outstanding customer experiences.
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Excited by innovation and the opportunity to make an impact in the EV sector.
Why Apply
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Join a forward-thinking, high-growth business shaping the future of sustainable transport.
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Take a key role in shaping customer experience and driving business processes.
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Work in a flexible hybrid arrangement with an office in central London.
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Collaborate with a dynamic, ambitious team delivering real-world e-mobility solutions
