Technical Customer Support Manager
Working in partnership with Selexa Group
Selexa Group is proud to be exclusively partnered with an innovative semiconductor metrology company headquartered in Abingdon, UK.
Our client develop cutting-edge measurement solutions that enhance speed and precision in semiconductor manufacturing. Their patented technology uniquely combines 3D surface detection via atomic force microscopy with high-speed laser activation and interferometric accuracy.
Their technology is used by leading semiconductor equipment manufacturers worldwide, supporting advances that power smartphones, artificial intelligence, 5G communications and autonomous vehicles.
The Role
Reporting to the Worldwide Customer Support Director and based in Abingdon, the Technical Customer Support Manager will lead, develop and optimise global after-sales customer support operations.
This is a leadership role suited to someone who has successfully managed field service engineering teams delivering technical support for complex engineered systems.
Key Responsibilities
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Lead, coach and develop a team of 8 Customer Support Engineers
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Provide hands-on technical guidance to engineers in the field
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Oversee fault resolution at customer sites and in-house
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Plan and manage installation and maintenance activities
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Monitor product performance and uptime globally
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Collaborate with Engineering and Production teams to identify root causes and implement reliability improvements
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Maintain high levels of customer satisfaction and service excellence
Candidate Profile
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Bachelor’s Degree in Physical Sciences or Engineering (or equivalent experience)
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Minimum 5 years’ relevant experience in field service or technical support leadership
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Experience with CRM systems and structured service processes
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Strong knowledge of mechanical, electronic and optical systems
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Experience working within Quality Management Systems
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Exposure to robotics, lasers, fibre optics, electro-mechanical or vacuum systems would be highly advantageous
