-
Own end-to-end service delivery across all operational activities.
-
Ensure works are delivered safely, compliantly, on time and within agreed commercial scope.
-
Act as the senior operational escalation point for delivery and customer issues.
-
Lead short, medium and long-term operational planning.
-
Oversee effective deployment of technicians, supervisors, plant and specialist equipment.
-
Reduce reactive delivery through structured scheduling and coordination.
-
Maintain consistent delivery standards across regions and work types.
-
Provide governance oversight across frameworks, programmes and major projects.
-
Ensure effective handover from bid/commercial award into delivery.
-
Chair programme and delivery review meetings, monitoring risks, variations and recovery actions.
-
Ensure operational teams understand contractual scope and commercial boundaries.
-
Maintain compliance with gas and water industry standards, client procedures, framework requirements and internal governance processes.
-
Foster effective working relationships with key customers and framework partners.
-
Drive collaboration across operations, programme, customer support, commercial and group functions.
-
Identify inefficiencies and standardise processes to reduce reliance on individuals.
-
Improve reporting, documentation and communication consistency.
-
Support operational readiness for growth within AMP and RIIO regulatory environments.
Experience required:-
-
Senior operational leadership experience within utilities or infrastructure
-
Experience managing field-based, multi-disciplinary delivery teams.
-
Proven commercial awareness with responsibility for operational cost control and margin performance.
-
Experience planning, governing and delivering work within regulated environments.
-
Confident communicator able to operate effectively at site, customer and senior management level.
-
Knowledge of AMP and RIIO regulatory frameworks (desirable)
-
Understanding of NEC3 / NEC4 contract environments (desirable)
This role offers the opportunity to shape and lead a nationally delivered operational function, driving performance, safety and commercial excellence across a growing and technically specialist infrastructure business