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Own end-to-end service delivery across all operational activities.
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Ensure works are delivered safely, compliantly, on time and within agreed commercial scope.
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Act as the senior operational escalation point for delivery and customer issues.
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Lead short, medium and long-term operational planning.
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Oversee effective deployment of technicians, supervisors, plant and specialist equipment.
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Reduce reactive delivery through structured scheduling and coordination.
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Maintain consistent delivery standards across regions and work types.
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Provide governance oversight across frameworks, programmes and major projects.
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Ensure effective handover from bid/commercial award into delivery.
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Chair programme and delivery review meetings, monitoring risks, variations and recovery actions.
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Ensure operational teams understand contractual scope and commercial boundaries.
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Maintain compliance with gas and water industry standards, client procedures, framework requirements and internal governance processes.
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Foster effective working relationships with key customers and framework partners.
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Drive collaboration across operations, programme, customer support, commercial and group functions.
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Identify inefficiencies and standardise processes to reduce reliance on individuals.
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Improve reporting, documentation and communication consistency.
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Support operational readiness for growth within AMP and RIIO regulatory environments.
Experience required:-
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Senior operational leadership experience within utilities or infrastructure
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Experience managing field-based, multi-disciplinary delivery teams.
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Proven commercial awareness with responsibility for operational cost control and margin performance.
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Experience planning, governing and delivering work within regulated environments.
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Confident communicator able to operate effectively at site, customer and senior management level.
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Knowledge of AMP and RIIO regulatory frameworks (desirable)
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Understanding of NEC3 / NEC4 contract environments (desirable)
This role offers the opportunity to shape and lead a nationally delivered operational function, driving performance, safety and commercial excellence across a growing and technically specialist infrastructure business
