We’re looking for a proactive Customer Service Administrator join a successful manufacturer and supplier of a wide range of products for the construction industry.
What you’ll do
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Process orders, call-offs, quotes and customer enquiries (email & phone)
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Liaise with branches, Key Account Managers, Technical and Estimating teams
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Monitor stock, deliveries, shortages and service issues
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Produce accurate weekly/monthly reports and track KPIs
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Flag delays, resolve issues and keep customers informed
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Support continuous improvement of CSO processes
What we’re looking for
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Strong customer service and communication skills
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Highly organised with great attention to detail
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Confident using Excel and producing management reports
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Calm under pressure and able to manage a busy workload
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Self-motivated, team-focused and driven
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Comfortable working with multiple stakeholders and Teams meetings
