Administrator - Administrative & Lettings Support
Location: Central London
Office Based Role
Contract Type: Permanent
Salary: £28,000
Our client is a well-established, independent estate agency based in Central London, specialising in residential sales, lettings and property management. They're looking for an Administrator to join their small, dedicated team. This is an excellent opportunity to develop your career in property management, with a clear progression route into a lettings agent role as you build your expertise and take on increased responsibility.
Position Overview
This is a varied, front-facing administrative and operational role supporting the Directors and wider office team. You'll provide comprehensive PA support whilst gradually developing your knowledge of lettings procedures, tenancy documentation and compliance requirements. Your work will directly contribute to the smooth running of the agency, ensuring clients receive professional, efficient service whilst you build a strong foundation for progression into lettings management.
Responsibilities
Answer incoming calls, direct enquiries appropriately and take accurate messages
Greet clients and visitors professionally, offering property information and assistance
Manage the Directors' diaries, scheduling appointments and viewings
Organise office filing systems, archiving and document management
Type correspondence including letters, sales and lettings documentation
Provide full administrative support to the Directors
Monitor, order and maintain office supplies
Process office invoices and manage office-related administration
Arrange office equipment servicing, maintenance and contractor call-outs
Update and maintain lettings and sales databases accurately
Liaise with contractors and provide property access when required
Log and follow up tenant maintenance issues and repairs
Undertake occasional property viewings and provide access for tenants and purchasers
Support sales and property management administration, filing and record keeping
Conduct Anti-Money Laundering (AML) and Client Due Diligence checks in line with regulations
Gain knowledge of lettings procedures and assist with progressing tenancies under supervision
Gradually take on increased lettings responsibility as your skills develop Requirements
Intermediate working knowledge of Microsoft Office (Word, Excel, Outlook)
Excellent organisational and time management skills
Ability to work to tight deadlines and manage multiple tasks simultaneously
Strong written and verbal communication skills
Confident and professional telephone manner
Problem-solving ability and proactive approach to work
High standard of customer service and interpersonal skills
Ability to work independently and as part of a small team
Previous experience in an estate agency, lettings or property environment
Genuine interest in developing a career in residential lettings
Benefits
Permanent contract offering job security and stability
Structured pathway to progress into a lettings agent role with increased responsibility
Mentoring and guidance from experienced property management professionals
Opportunity to develop expertise across residential sales, lettings and compliance
Flexibility to support viewings and property access when required
Alongside a competitive salary, you'll join a value-driven, independent agency where your contributions are recognised and your professional development is supported. You'll work within a small, experienced team that prioritises personal service and client success, offering genuine opportunity to build a rewarding career in property management. How to Apply
If you're looking to advance your career in property management and have the skills and experience to succeed in this role, please send your application to us. Please include your CV, a cover letter outlining your relevant experience and interest in developing a career in lettings, and any supporting documents you feel strengthen your application. We review applications on a rolling basis, so we encourage you to apply as soon as possible
