Sales & Service Administrator

CV-Library • Coventry, West Midlands (County) • 21h ago

Service Administrator, Coventry

Salary – £25,000 pro-rated

Maternity Contract – Minimum 6 months

Job Description

Responsible for all sales and service order processing, i.e. quotations, purchase orders, sales orders, confirmations on MS Dynamics – Navision
Receive customer requests and prepare documents related to processing returns, servicing and exchanges
Update databases and maintain records of returns, schedule changes, product enhancement or changes, resolve return issues and account for returns inventory – stock release/stock return forms
Responsible for receiving/shipping deliveries and arranging shipment bookings/documentation
Schedule Field Service repair calls and co-ordination of Field Service Engineers
Responsible for stock management of spare parts and re-order levels, together with monthly stocktakes
Work with Customers and/or distributors to receive accurate account of equipment failures and provides reports to management (specific training would be given for this)
Maintaining CRM system
Managing and directing telephone enquiries to the correct staff resource
Assisting with the preparation of business Key Performance Indicators (KPI)
Conducting all day-to-day activities with visitors to the facilities including logging all visitors in and out of the building
Organisation of refreshments and catering requirements for meetings
Help coordinate Exhibitions, Shows or Events – attendance when necessary
Provide other areas of administrative support and assists in the general support of the facility with tasks mutually agreed with the UK management team