Customer Experience Coordinator - Gosport, Hampshire, PO12 4DRJoin Our Team at Smurfit Westrock!Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we’re committed to sustainability, employee well-being, and personal development.About UsWe are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity.The RoleResponsible for delivering excellent customer service and maintaining strong communication links with all departments to ensure customer requests and sales orders are being handled in line to meet the customers’ expectations.Main Duties & Responsibilities Managing 50% of existing and new business. Completion of all work for first time orders. Keeping customers informed of any changes to their orders, including change to delivery schedule. Maintenance of Navision to include new tooling creation and inks. Order processing. Raising of artwork with supplier. Ordering ink swatches with supplier. Date changes and order amends specified by Customer. Aged stock. Relevant Customer, external/internal accounts queries. Ensuring all relevant procedures under ISO9001-2015 are adhered to. Processing, monitoring and follow up of customer quality complaints. Any other reasonable request that supports the business. Your job title does not limit your duties and the Company may require you from time to time to undertake any other duties within your capability.What We Offer Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme Ongoing training and development opportunities 24/7 confidential support for you and your family Flexible working options and family-friendly policies Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer)Ready to make an impact? Apply today and help us build a sustainable future together.Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria.We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.We practice equality of opportunity in employment and select the best person for the job.
