We’re now recruiting for a proactive, customer-focused professional with strong customer service and sales experience to join our clients team on a part-time basis.
3 full days per week . Hybrid
If you enjoy building relationships, delivering exceptional customer experiences, and driving partner recruitment and upselling opportunities, this could be the perfect role for you.
Key Responsibilities
Customer Service (UK & Europe)
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Managing day-to-day customer service across English and German-speaking regions
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Handling orders and enquiries from private customers, wholesalers, affiliates and online platforms
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Making proactive outbound calls for upselling, surveys and customer retention
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Resolving complaints and queries professionally and efficiently
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Affiliate Development & Support
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Supporting and developing affiliate/partner programmes in the UK, Germany and wider Europe
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Proactively reaching out to online shops, wellness centres, bloggers, influencers and spas for endorsements and partnerships
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Supporting outreach activity on LinkedIn and Instagram
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Assisting with lead generation and partner recruitment campaigns
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Collaborating with marketing and operations teams to deliver campaigns and recruitment activity
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Cross-Department Support
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Sharing customer insights and feedback to support innovation and improvement
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About You
To succeed in this role, you’ll be proactive, organised, and confident communicating with customers and partners.
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Essential:
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Fluent / near-native English (German is a strong advantage but not essential)
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Previous experience in customer service and sales
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Desirable:
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Interest or experience in health, wellness or nutrition
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Strong written and verbal communication skills with a confident phone manner
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Highly organised with strong attention to detail
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Comfortable working under pressure and solving problems independently
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Confident using ICT tools including email, Excel, Word, PowerPoint, and social media platforms (LinkedIn/Instagram)
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Able to work both independently and as part of a small team
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A positive “can-do” attitude aligned with company values: Authentic, Excellence, Fun, Innovation, Being of Service
