The Company
Our client is a market leader in the North East manufacturing sector. They have been very stable through recent times and are now starting to grow this is the reason they now require a Quality Engineer.
The Role
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The Customer Quality Engineer is to liaise with the customer on quality and technical issues, for assigned key customers.
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Managing all quality aspects targeting agreed objectives, supporting customer quality satisfaction.
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Providing service/support on all quality related aspects to the Customer and other interested parties.
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Quality interface to customer, overseeing a high volume of engineering changes.
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Key point of contact for customer returns, complaints and non-conformances and driver of internal processes to closure.
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Leading role for internal and customer quality issues-driving investigation, root cause analysis verifying and validation of corrective actions.
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Involvement in the NPI process verifying specific customer requirements. Conducting FAI’s.
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Technical support to production on all product quality issues, advising on and carrying out technical component inspection.
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Support Internal Auditing Scheme to ensure internal procedures are being followed and audits are conducted in and closed out in a timely manner.
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Ensuring the QMS is adhered to, identifying continuous improvement opportunities where possible.
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Analysing interested parties KPI’s and other available data/metrics to identify improvement areas.
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Periodic evaluation of customer quality performance: focusing on customer complaints, PPM levels, quality of 8D reports.
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Presenting quality metrics at regular business review meetings.
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Respond to supplier quality issues on material.
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Maintaining compliance to accreditations and approvals.
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Any other reasonable duties as required.
The Person
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HND Electronics qualification. Strong interpersonal skills, personable, team player and focused.
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Application of quality management systems.
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Experience of Internal Auditing ISO9001.
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Working knowledge of IPC-610.
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Worked within a volume electronics manufacturing environment.
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Computer literate: Microsoft programs. High-level of data analytic work.
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Solving tools: Root Cause Analysis, 8D, 5 Why, Fishbone Diagram, Pareto Analysis
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Commercial awareness.
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Highly developed communication skills at all levels.
The Benefits
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You will be working for a well-established growing employer.
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An excellent salary.
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A good pension scheme.
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A company experiencing continued growth, expansion and investment.
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The company are fully compliant with the latest health and safety requirements for current safe working practices
