Customer Service Executive

CV-Library • Grays, Essex • 1h ago

Grays, Essex

26-28K plus quarterly bonus

Our client, a leading provider of hazardous waste management services, is looking to recruit a Customer Service Executive. The main purpose of the role is to provide administrative support to the Sales Team and assist with customer care/service duties, to help build and be part of a successful sales team.

Key Duties & Responsibilities

Answer telephone in a prompt and professional manner.
Enter all new enquiries on to the CRM System, ensuring each has a unique number.
Oversee the sales inbox e-mails and deal with them accordingly.
Send out quotations as required.
Ensure CRM System is updated with all relevant information including all contact details and uploading documents (quotations / enquiries / orders etc.,) when required.
Follow up any customer queries or requests for more information to allow prompt turnaround of quotations.
Check all order details and upload updated information onto system ready to pass to the operations team.
Arrange dates with suppliers for sub-contract work, liaising with customers and raising all necessary paperwork when the invoice has been received.
Deal with any discrepancies on supplier invoices swiftly to allow the customer to be invoiced correctly.
Carry out customer care calls as requested / required.
Assist with following up and chasing quotations that have been sent out, recording results on the system to allow for analysis at a later date.
Attend sales meetings as required and work as part of a team, promoting ideas that can help move the business forward.
Proactively manage your time and activities to ensure high level of efficiency and output.
Ensure all activities are carried out in accordance with current Health & Safety and Environmental legislation.
Perform other reasonable ad-hoc duties as requested to support the business needs.