Customer Sales Advisor
Cumbernauld
£26,830 + potential yearly bonus of £4,200
Monday to Friday | Full Time
Are you an energetic, people-focused professional who loves providing excellent customer service while growing sales?
Do you enjoy building strong customer relationships and delivering solutions that genuinely help?
This role offers a perfect mix of customer service and sales support - with no cold calling - and plenty of opportunity to develop your skills and career.
About the Role
As a Customer Sales Advisor, you'll manage and develop a portfolio of customers, ensuring they receive exceptional service every time they contact you. You'll support them with orders, product advice, and quotes while spotting opportunities to increase value and strengthen relationships.
What You'll Be Doing
Responding to incoming calls promptly and professionally
Managing email enquiries and customer requests within set timeframes
Processing orders accurately and efficiently
Producing quotes and offering suitable product alternatives
Identifying additional sales opportunities through inbound and outbound calls (existing customers only)
Keeping internal systems updated with accurate, relevant information
Communicating back orders and resolving customer issues
Supporting colleagues with product matching, sourcing, and tender preparation
Working toward KPIs and contributing to team targetsWhat You'll Bring
Previous customer service or sales experience (office-based preferred)
Strong communication skills - both verbal and written
Confidence and enthusiasm for speaking with customers on the phone
Excellent attention to detail and accuracy in work
Ability to prioritise workload in a fast-paced environment
Strong relationship-building skills, internally and externally
Tech-savvy and comfortable navigating PC-based systems
A proactive, inquisitive, and methodical approach to work
Resilience, reliability, and the ability to work independently and as part of a teamIdeal Traits
Structured, organised, and detail-driven
Curious and solution-focused
Tenacious, self-motivated, and eager to learn
Comfortable working toward KPIs and revenue targets
Able to adapt to change and remain positive under pressureWhy This Role Could Be Great for You
Stable Monday-Friday daytime hours
A balanced mix of customer service and sales activity
Supportive team environment
Opportunities to grow, contribute, and develop professionallyIf you're looking for a role where you can put your customer service skills to work, build strong relationships, and genuinely make an impact - we'd love to hear from you.
Ready to take the next step?
Apply today.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
