Role Overview
This is an excellent opportunity to join a scaling SME based in Belfast. The Operations & Delivery Manager will work in a senior, hands-on operational role with responsibility for post-sales delivery, operational performance and continuous improvement. The successful candidate will take ownership of the day-to-day operations, ensuring projects are delivered on time, processes are efficient and the business operates with control and consistency. This is not an administrative position and not a passive operations role. The Operations & Delivery Manager will be accountable for outcomes, performance and delivery.
The company are an energy consultancy and delivery business supporting critical infrastructure clients across the UK and Ireland.
Key Responsibilities
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Own post-sale operational delivery from handover through to project completion
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Co-ordinate projects, resources and schedules to ensure on-time delivery
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Manage and support the performance of a small internal team
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Maintain accurate CRM records, including quote loading and job/order updates
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Ensure effective sales-to-operations handover and delivery discipline
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Coordinate suppliers and subcontractors, maintaining strong working relationships
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Lead operational process improvement initiatives, including Lean improvements
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Oversee customer portals and operational administration
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Produce and maintain weekly operational performance reports and scorecards
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Support cash flow, WIP and pipeline control through strong operational discipline
Skills & Experience required
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Proven experience in an Operations, Delivery or Senior Project Manager role
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Strong background in SME environments
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Experience within electrical contracting, FM or construction sectors preferred
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Excellent organisational and coordination skills
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Strong commercial awareness and understanding of cashflow
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Confident managing people, priorities and competing deadlines
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Highly competent using Microsoft 365 and CRM systems
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Comfortable working with data, KPIs and weekly performance reporting
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Proactive and solutions-focused approach
This is based in the office full time in Belfast
