Customer Account Manager

CV-Library • Wednesbury, West Midlands (County) • 1d ago

My well-established client with extensive experience in storage and delivery are looking for a Customer Account Manager to join their team due to groth and expansion. It is essential to the role that you have a background in Transport and Logistics.

Duties include:-

Managing and developing key customer relationships, ensuring high levels of service delivery, and acting as the main point of contact between customers and internal operations.
Focusing on customer retention, service performance, and identifying opportunities for account growth within the transport and logistics sector.
Act as primary point of contact for allocated internal and external customer accounts
Build and maintain strong, long-term customer relationships
Ensure customer requirements and service level agreements (SLAs) are fully understood and met
Handle customer queries, service issues, and escalations in a professional and timely manner
Monitor daily and ongoing service performance for assigned accounts
Liaise closely with transport planners, and operations teams to ensure smooth delivery
Proactively identify and resolve potential service issues before they impact the customer
Track KPIs such as on-time delivery, claims, and service compliance
Support contract renewals, pricing discussions, and service reviews
Identify opportunities for additional services, increased volumes, or improved efficiencies
Assist onboarding new customers and implementing new contracts
Maintain accurate account records, pricing, and customer documentation
Prepare regular customer performance reports and review meetings
Ensure all customer communications and agreements are documented

Key Skills:-

Essential you have a background in Haulage, Tranport & Logistics
Previous experience in Customer Account Management and Contract Management
Ability to identify sales opportunities
Strong communication and relationship-building skills
Able to manage multiple accounts in a fast-paced environment
Excellent problem-solving and organisational skills with ability to remail calm under pressure in a fast paced environment.
Confident working with transport management systems (TMS), CRM tools, and MS Office Desirable
Knowledge of UK haulage operations and compliance
Commercial awareness and basic pricing knowledge
Customer-focused with a proactive mindset
Team player with the ability to work independently