Sheffield
£23,582 per annum
Permanent, Full Time
We have an exciting opportunity for a Welcome Point Advisor to join our Safety, Health and Workspaces team at South Yorkshire Housing Association, based at our main office in Sheffield City Centre.
We are looking for someone who thrives in a front‑of‑house role, providing a welcoming presence and delivering excellent customer service to our employees, customers and visitors. This is a key role in creating a positive first impression and supporting a responsive, friendly and professional reception environment.
Our wider benefits:
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Salary: 3CDE £23,582 - £26,268 per annum
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Working hours: 37 hrs per week
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Generous holiday entitlement: 27 days annual leave, statutory bank holidays plus an additional 4 SYHA days, pro rata
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5% pension contribution
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Excellent flexible working options including Flexi Time, Condensed Hours, Part Time, and Job Share
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Excellent benefits including:
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SYHA Rewards - employee discount scheme, which offers cash back and shopping discounts. Plus, advice and resources on health eating, financial wellbeing, exercise and mastering your mental health
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Westfield Health (employer paid)
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Counselling
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Discounted Gym membership
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Cycle to work scheme
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Access to a wide range of programmes to train and develop you
More about the role:
The role will report to the Workspaces Lead to ensure that our Rockingham Street Main Office is well managed and maintained. Working alongside a collaborative, friendly, and enthusiastic team to provide a great service.
Responsibilities will include supporting visitors to our front desk, Welcome Point, including customers, South Yorkshire Housing Association employees, tenant companies within the building, and visitors. You will provide day‑to‑day support by responding to ad‑hoc requests, taking responsibility for tasks such as issuing security access badges, managing inbound and outbound post, and completing a range of other administrative duties.
Who you are:
We are looking for someone who is passionate about supporting others and creating a brilliant impact on customer service.
You will be adaptable when faced with challenges, using problem‑solving skills to achieve the best outcomes for our people. You’ll collaborate with your team and other departments with compassion, and you will strive to create positive, successful interactions with everyone who visits or contacts our Welcome Point.
Who we are:
At South Yorkshire Housing Association, our purpose is for our customers to settle at home, live well and realise their potential.
Feeling settled and living well means different things to the people and families that live across South Yorkshire. So, we work with people in different ways – from our extra-care housing, to providing services and opportunities that individuals can access in their home, workplace and community, to creating houses for affordable rent.
Our employees enable us to create the best services, support, and experiences for our customers. We believe that difference makes us better, and that our services are made stronger by having a diverse workforce. We encourage and welcome applications from all backgrounds.
Please note that we may remove this advert prior to the advertised date, dependent on the level of response received. Please apply at your earliest convenience.
At SYHA, we value the incredible contribution and talent that people with disabilities can and do bring to our workplace and we are proud to be a Disability Confident Employer. As part of our commitments, we will ensure that disabled applicants who meet the essential criteria for the role will be guaranteed the opportunity to demonstrate their abilities at interview.
To be considered under the scheme, disabled applicants must disclose their disability (as defined by the Equality Act 2010) on the Equal Opportunities section of the job application.
SYHA does not hold a sponsorship license and are unable to provide visa sponsorship.
Closing Date: 15th February 2026 at midnight
Interview Date: 3rd March 2026
