Customer Care Manager

CV-Library • Studley, Warwickshire • 3h ago

12-Week Secondment / Placement – Customer/Site Project Support (South Midlands)

Role: Customer/Site Project Support (South Midlands)
Developer/Client: 5* national residential housebuilder
Location: South Midlands (office-based with regular site visits)
Duration: 12-week to 20-week secondment / placement
Immediate start date

We are seeking a confident and proactive individual for a 12-to-20-week secondment/placement to support a live construction-related project in the South Midlands. Working for a 5* residential developer, this role requires strong construction, customer care and technical knowledge, and suitable for someone who enjoys working with customers and stakeholders and is comfortable operating in both office and site environments. The role requires face-to-face and telephone interaction with customers.

Customer/Site Project Support (South Midlands) – About the role:

You will play a key role in supporting the project management and customer engagement around a legacy construction issue.

Key Responsibilities include:

Supporting project management activities across office and site locations
Regular face-to-face engagement with customers, including individual homeowners
Managing customer communication and helping to rebuild trust and confidence
Working closely with internal teams including Legal and PR
Coordinating communication, updates, and stakeholder information
Assisting with planning, organisation, and tracking of project activities

About You – background:

Background or experience in build/construction
Strong customer-facing experience, confident meeting and communicating with residents
Organised, proactive, and comfortable managing multiple tasks
Confident communicator with a calm, professional approach
Able to work collaboratively across teams and independently when required

What’s is on offer: