Extra Recruitment are seeking an experienced Customer Account Manager to manage and develop key customer relationships for one of our clients in the haulage sector. This role is responsible for ensuring excellent service delivery, maintaining strong client partnerships, and identifying opportunities for account growth. You will act as the main point of contact between customers and internal operations teams.
Customer Account Manager Responsibilities
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Act as the primary point of contact for allocated customer accounts
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Monitor service performance and ensure SLAs and KPIs are consistently met
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Resolve queries, issues, and escalations in a timely and professional manner
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Liaise with transport planners and operations teams to ensure smooth delivery
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Support contract renewals, service reviews, and identify growth opportunities
Customer Account Manager Details
Customer Account Manager Requirements
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Previous account management experience within haulage, transport, or logistics
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Strong communication and relationship-building skills
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Ability to manage multiple accounts in a fast-paced environment
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Excellent problem-solving and organisational skills
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Confident using TMS, CRM systems, and MS Office
Customer Account Manager Benefits
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