Pertemps are delighted to be working with our public sector client to recruit a Housing Assistant on a temporary basis.
Role: Housing Assistant – Rent Arrears & Housing Management Support
Location: Edinburgh South East
Hours: Monday to Friday (36 hours per week)
Pay Rate: £14.02 per hour
Duration: Temporary Ongoing
Start Date: Immediate
This post requires a Basic Disclosure check which will cost £25 to the successful candidate.
Why This Role is a Great Opportunity
Work within a frontline housing service supporting tenants across Edinburgh
Gain valuable experience in rent arrears recovery and housing management
Play an active role in sustaining tenancies and supporting vulnerable customers
Work closely with Housing Officers within a supportive locality team
Develop strong, transferable skills within a public sector environment
What You’ll Be Doing
Supporting Housing Officers with rent arrears cases, including monitoring accounts and early intervention work
Assisting with general housing management tasks across the locality team
Contacting tenants by phone, email and in person to discuss rent accounts and payment options
Updating housing systems with accurate case notes and financial information
Supporting tenancy sustainment through advice, signposting and practical assistance
Handling customer enquiries professionally and sensitively
Assisting with estate-related tasks, inspections and wider housing support activities
Working to deadlines and contributing to effective service delivery
What We’re Looking For
Previous experience in an administrative or customer-focused role
Confidence communicating with customers, including around sensitive financial matters
Strong organisational skills with excellent attention to detail
Ability to work well as part of a team and manage competing priorities
Confident using Microsoft Office and internal systems
A calm, professional and supportive approachDesirable:
Experience in housing, rent arrears, income recovery or local authority services
Experience working within a locality or neighbourhood-based team
Ready to Apply?
If you’re organised, customer-focused and keen to build experience in housing and rent arrears work, we’d love to hear from you.
Apply via this advert today
