Customer Care Coordinator - Housing

CV-Library • Leicester, Leicestershire • 1h ago

Job Title: Customer Care Coordinator Location: Leicester Salary: £30,000 – £35,000 + excellent package

Job Overview

An exciting opportunity has arisen for an experienced Customer Care Coordinator to join a leading UK housebuilder. This role sits within a busy Customer Care team and plays a key part in ensuring customers receive a high standard of aftercare service across multiple residential developments.

The successful candidate will be highly organised, customer-focused, and confident coordinating subcontractors, suppliers, and internal teams in a fast-paced environment.

Key Responsibilities

Manage incoming customer care calls and log all issues accurately
Coordinate materials and subcontractor attendance to ensure maintenance and defect works are completed efficiently
Liaise with Customer Care management to ensure all defects are monitored and resolved
Maintain and update customer care logs and trackers
Check invoices and process for payment approval
Work closely with the Buying team to order materials as required
Regularly report defects to subcontractors and monitor progress
Arrange completion of end-of-defects works for Housing Associations
Liaise with Site Teams to ensure remedial works are completed within agreed timescales
Support Sales Teams by responding to customer queries
Book appointments for suppliers, subcontractors, and site teams to address latent defects