As an IT Digital Customer Advisor, you will be the first point of contact for customers needing IT support. This is a beginner-friendly role focused on customer service, basic troubleshooting, and developing core IT support skills within an MSP environment.
KEY DUTIES
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Respond to customer queries via phone, email, or digital ticketing systems
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Provide basic IT support and guidance for common technical issues
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Log incidents accurately and escalate where necessary
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Support users with account access, passwords, and basic software issues
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Deliver a positive and professional customer experience
CANDIDATE REQUIREMENTS
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Strong communication and customer service skills
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Interest in starting a career in IT support
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Organised and able to follow processes
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Willingness to learn technical skills
