We have a vacancy wthin the Customer Service Centre at Lincolnshire County Council, within the Adult Care Team, for a Customer Service Advisor.
Main Responsibilities:
The position is to deal with contacts via telephone and email from the public and professionals, who are contacting the council for information and advice, to report a safeguarding or to access a service within the Adult Care, Carer Service and/or the Wellbeing Service.
These calls can be complex, sensitive, and emotive, therefore training will be provided.
Requirements and Personal profile:
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Ideally you will be a passionate and customer focused person with experience of working within a busy Customer Care or Customer Service Centre environment.
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Experience within a social care setting would be preferred, but not essential as full training will be provided.
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Strong communication skills, especially on the telephone.
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Able to take complex and sensitive telephone calls and gather the relevant information.
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Excellent IT skills with the ability to update computer records.
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Excellent attention to detail.
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Professional
