Our client based in Hampshire is looking for a Customer Solutions Manager.
Please note you might be required to travel to the clients Raleigh office (USA) initially until some engineers are recruited locally (no more than one week a month as a guide) then travel will ease considerably and this person will be onboarding our UK and Europe customers.
Key Job Purpose
The Customer Solutions Manager is a senior, customer-facing technical leader responsible for overseeing the successful deployment, enablement, and operational support of the clients smart metering platforms, including the Storm cloud-based Head End System (HES), NEOS solutions, associated connectivity, and smart meters. This role partners closely with strategic customers to ensure solutions meet business objectives, drive operational efficiency, and scale reliably. The Customer Solutions Manager serves as a trusted advisor, providing strategic guidance on technical architecture, deployment strategy, and platform adoption, while representing customer needs internally to influence product roadmap, service improvement, and global delivery capability. This position is designed for high-calibre individuals seeking progression into Product Management, Customer Experience leadership, or broader business leadership roles, through exposure to global operations, cross-functional collaboration, and strategic decision-making.
Key Responsibilities - Customer Solutions Manager Strategic Customer Deployment & Ownership
- Lead and own the end-to-end deployment and operational success of Storm and NEOS solutions for strategic customers, including requirement analysis, pilot planning, configuration, deployment, and transition to production.
- Define and drive deployment strategy across multiple customer sites, balancing scalability, operational efficiency, and regulatory compliance.
- Lead resolution of complex technical issues, acting as the escalation point for technical and operational challenges across the deployment lifecycle.
- Oversee the performance, reliability, and adoption of deployed platforms, ensuring measurable business outcomes for customers.
Customer Partnership & Strategic Advisory
- Build and maintain trusted relationships with senior technical, operational, and executive stakeholders at customer organisations.
- Serve as a strategic advisor, guiding customers on best practices, system optimisation, and long-term platform adoption.
- Facilitate workshops, training sessions, and knowledge transfer programs to ensure effective use and adoption of Storm and NEOS platforms.
- Partner with sales and account teams to support strategic engagements, solution proposals, and commercial planning
Product Leadership & Portfolio Influence
- Capture and prioritise customer requirements, insights, and operational learnings from deployments to influence global product roadmap decisions.
- Collaborate with Product Management, R&D, and global engineering teams to define enhancements, new features, and solution improvements.
- Identify trends, recurring challenges, and opportunities from deployments to drive continuous improvement initiatives solutions.
- Actively contribute to reference deployments, case studies, and industry thought leadership, enhancing the clients market positioning.
Global Enablement & Operational Excellence
- Lead coordination with the clients global teams (product, engineering, support, and operations) to ensure consistent deployment, support, and enablement of Storm and NEOS solutions across regions.
- Promote knowledge sharing, best practices, and lessons learned across teams to enhance global delivery capability and solution quality.
- Ensure accurate documentation, deployment artefacts, and knowledge bases are maintained to support global operations and scalability.
- Champion operational excellence, proactive risk management, and adherence to compliance and security standards across all deployments
