We are seeking a highly organised and proactive Administration to join a busy clinical governance team. This is a key support role working closely with clinical, quality, and governance colleagues to ensure the smooth running of governance systems, processes, and reporting.
The successful candidate will be confident working independently as well as collaboratively, have strong IT skills, and demonstrate a flexible, committed approach to work within a fast-paced healthcare environment.
A central part of this role is the day-to-day management of an electronic incident and event reporting system, including document control, reporting, and user support.
Administrator Responsibilities
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Manage the day-to-day operation of the event and incident reporting system, including user access, workflows, audits, incidents, complaints, and training records
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Produce daily, weekly, and monthly reports relating to incidents, audits, complaints, and mandatory training
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Maintain and monitor the governance inbox, ensuring queries and actions are allocated and tracked appropriately
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Register and track Subject Access Requests, ensuring they are assigned to the relevant services and managed in line with deadlines
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Log and manage complaints, including acknowledgements, investigator assignment, and progress tracking through to completion
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Provide administrative and system support to both clinical and non-clinical users
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Manage the company document control system, including version control, approvals, reviews, and publication
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Maintain document registers and ensure documents are reviewed in line with agreed revision schedules
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Support the administration of the mandatory training programme, including user enrolment and course allocation
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Collate and present governance and performance data for internal and external reporting (Board, management, regulators), using Excel, Word, and PowerPoint
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Support incident, complaint, and event management processes
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Assist with accreditation and quality submissions (e.g. inspection and audit preparation)
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Support governance meetings, including minute taking and action tracking
This list is not exhaustive and may evolve in line with service needs.
About You
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Previous experience in an administrative, governance, quality, or compliance role (healthcare or regulated environments desirable)
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Confident IT user with experience of databases, document management systems, Excel, Word, and PowerPoint
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Strong organisational skills with excellent attention to detail
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Ability to manage competing priorities and work independently
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Professional communication skills with the ability to work effectively with multidisciplinary teams
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Flexible, reliable, and committed to high standards
Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy
