Customer Service Advisor
Competitive Salary + Pension (6%) + Life Assurance + Employee Assistance and more
40 Hour Week
A great opportunity to join a well-established, fast-growing manufacturing business who are currently recruiting a Customer Service Advisor to join a friendly and high-performing Customer Service team.
This is a great opportunity for a customer-focused professional who thrives in a fast-paced environment and enjoys building strong relationships while managing a varied workload. You will act as a key point of contact for customers, ensuring orders, enquiries and issues are handled efficiently and professionally.
The role
Reporting to the Customer Service Supervisor, you will:
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Review and process customer orders ensuring they are processed within agreed timescales
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Provide prices, lead time, delivery and stock availability information
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Act as the interface between customers and internal teams including Planning, Procurement and Finance
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Resolve customer complaints and credit queries effectively
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Maintain accurate customer records and provide proactive customer support
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Work closely with sales teams to keep them informed of customer activity and changes
About you
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Proven experience in a fast-paced customer service environment
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Comfortable managing multiple priorities with strong attention to detail
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Commercially aware with excellent communication and organisational skills
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Manufacturing experience desirable
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Knowledge of Spanish – desirable
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Strong IT skills, particularly MS Office / Excel
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Able to commit to a full time, office-based role with a realistic daily commute
Working hours
Package:
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33 days holiday per year (including bank holidays)
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Salary Sacrifice Pension – Employer 6%, Employee minimum 3%
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Life Assurance – 3x annual salary
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Occupational health & physiotherapy services
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Employee Assistance Programme
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Free onsite parking
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Onsite canteen with free tea, coffee and filtered water
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Supportive, people-focused culture with long-term career stability
If you’re passionate about customer service, enjoy working in a manufacturing-led environment and want to join a business that genuinely values its people, we’d love to hear from you
