Are you passionate about delivering excellent customer service and building strong relationships?
If you thrive in a fast-paced environment and enjoy supporting others, this role offers you a chance to develop your skills.
Starting immediately this role will last until a permanent team member is appointed.
Please note, this is a temporary position paid on a weekly PAYE basis and will require an immediate start, notice periods cannot be accommodated.
Customer Care & Engagement Coordinator Responsibilities
This position will involve, but will not be limited to:
Responding to enquiries via email, phone, post, and in person, ensuring a professional and friendly service
Resolving complex issues efficiently and accurately, supporting the department’s goal to maintain high levels of customer satisfaction.
Recording and updating supporter data meticulously within CRM systems to support accurate reporting and relationship management.
Assisting in troubleshooting and maintaining database systems, ensuring smooth operational workflows.
Creating training and guidance materials to support system users and ensure data integrity.
Collaborating closely with colleagues across departments to provide an efficient, proactive support service that aligns with company objectives.
Ensuring all activities comply with data protection laws and legal requirements.
Customer Care & Engagement Coordinator Rewards
Supportive team environment with opportunities to develop a range of administrative and relationship management skills.
The Company
Our client values innovation, collaboration, and integrity. They are dedicated to creating a diverse and inclusive environment where every team member can thrive and make a meaningful impact.
Customer Care & Engagement Coordinator Essentials
Previous experience in customer service, supporter care, or administrative support.
Proficiency with CRM systems, Microsoft Office, and digital tools.
Strong organisational skills with keen attention to detail.
Confident communicator across phone, email, and in person.
Ability to prioritise tasks, juggle multiple enquiries, and work independently.
Adaptable and flexible approach to changing priorities.
Location
Due to the central location there is no parking on site but plenty of public transport links.
Action
If you would like to find out more about this excellent opportunity, then please apply online today! We will review and respond to all applications.
Allen Associates is a leading recruitment company in Oxfordshire recruiting for Marketing, Finance, Human Resources and PA/Administrative roles. Allen Associates operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on current vacancies please visit (url removed) and follow us on LinkedIn
