Repairs / Breakdown Administrator
Salary: £25,000 - £27,500 per annum
Location: Bromley
Job Type: Full-time, Permanent
Job Summary
We are seeking a highly organised and proactive Repairs / Breakdown Administrator to support the day-to-day coordination of repair and breakdown activities. This role is key to ensuring service requests are logged accurately, engineers are scheduled efficiently, and customers receive timely updates throughout the repair process.
Key Responsibilities
Receive, log, and prioritise repair and breakdown requests via phone and email
Schedule and coordinate engineers' workloads to meet service level agreements
Liaise with customers to confirm appointments and provide progress updates
Raise and process job tickets, purchase orders, and service documentation
Ensure accurate record-keeping on internal systems
Coordinate parts ordering and availability with suppliers and engineers
Handle queries, escalations, and follow-ups professionally and efficiently
Support invoicing processes related to repairs and breakdowns
Work closely with internal teams to improve service efficiency and customer satisfaction
Skills & Experience
Previous experience in an administrative, service coordination, or repairs-related role in construction.
Strong organisational skills with the ability to manage multiple tasks and priorities
Excellent communication skills, both written and verbal
Confident using IT systems, including CRM or job management software
High attention to detail and accuracy
Ability to remain calm and professional in a fast-paced environment
Customer-focused approach with strong problem-solving skills
Desirable
Experience working in a technical, engineering, or service-based environment
Knowledge of repairs, breakdowns, or field service operations
Benefits
Competitive salary (£25,000 - £27,500 DOE)
Supportive team environment
Opportunities for training and development
