Oversee a high‑performing customer service team within a leading banking organisation, ensuring exceptional service delivery across all customer touch points. This role requires strong leadership capabilities, effective problem‑solving, and confident decision‑making to drive team performance, maintain service excellence, and support continuous improvement across the function.
Client Details
The client is a well‑established banking organisation known for its strong customer‑centric culture and commitment to service excellence. They offer a collaborative, fast‑paced environment where leaders are empowered to drive improvements and shape the future of their customer operations.
Description
In this role you will:
Lead and motivate the customer service team to consistently meet and exceed performance targets.
Develop and execute initiatives that strengthen customer satisfaction and support long‑term retention.
Monitor individual and team performance, providing regular coaching, guidance, and constructive feedback.
Handle escalated customer issues promptly and professionally, ensuring effective resolution.
Review service metrics and produce clear, insightful reports for senior management.
Work closely with cross‑functional teams to optimise processes and enhance overall service delivery.
Maintain strict adherence to company policies, regulatory requirements, and industry standards.
Proactively identify areas for improvement and drive continuous development within the team.Profile
To be considered you will have:
Experience in a banking environment or similar financial services industry.
Proven experience in team management within customer service or a similar role.
Strong problem-solving and decision-making skills.
A results-driven approach with a focus on customer satisfaction.
Excellent communication and interpersonal skills.
Proficiency in analysing data and preparing reports.
Knowledge of the business services industry is desirable.Job Offer
This role offers:
Competitive salary ranging from £40,000 to £45,000 per annum.
Permanent position in central London location.
Be part of a medium-sized organisation with a focus on professional excellence.
Work in a collaborative environment that values innovation and improvement.If you are ready to take the next step in your career as a Customer Service Manager, we encourage you to apply today
