Murray Recruitment are recruiting a Helpdesk Administrator for our client based in Lanarkshire.
Role Overview:
This is a key position supporting a busy office and field-based team by providing essential administrative and helpdesk support. The successful candidate will play a pivotal role in coordinating operations, managing customer interactions, and ensuring the smooth delivery of services across multiple contracts.
Key Responsibilities:
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Act as the first point of contact for incoming phone calls and enquiries.
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Update and monitor customer portals.
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Assist with invoicing and raising jobs using CLIK software.
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Create RAMS (Risk Assessments and Method Statements) for customers.
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Liaise with engineers and chase weekly job sheets.
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Manage and book training courses, maintaining internal training records.
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Oversee company vehicles, including booking servicing and MOTs.
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Support internal audits in line with ISO standards.
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Complete and submit forms for company accreditations.
Skills & Experience:
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Previous experience in a helpdesk or administrative role, ideally within a service or engineering environment.
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Familiarity with job management systems such as CLIK or SIMPRO (desirable)
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Excellent communication and organisational skills.
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Strong attention to detail and ability to manage multiple priorities.
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Proficient in Microsoft Office applications.
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Knowledge of RAMS and ISO auditing processes would be advantageous.
Offering:
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Monday to Friday, 8:30am – 5:00pm (1-hour lunch break).
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Salary of £26,000 – £27,000 per annum, depending on experience.
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28 days holiday per year, inclusive of bank holidays.
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Company pension scheme.
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Free onsite parking
