Customer Service Advisor

CV-Library • Bromsgrove, Worcestershire • 3h ago

Overview

We are seeking a confident and customer-focused Customer Service Advisor to join a growing team. You will be responsible for delivering high-quality support across multiple communication channels, ensuring customer enquiries are resolved efficiently and professionally.

Key Responsibilities

Manage customer enquiries via phone, email, live chat, and ticketing system
Resolve issues promptly while maintaining excellent customer service standards
Provide accurate information on products, pricing, promotions, and company policies
Process customer orders, returns, and exchanges
Assist customers with placing orders through an e-commerce platform
Liaise with internal teams to ensure effective and timely resolutions
Maintain accurate records of customer interactions

Skills & Experience

Minimum 1 year of experience in a customer service role (retail or call centre preferred)
Strong communication and interpersonal skills
Excellent problem-solving ability and attention to detail
Ability to manage multiple tasks in a fast-paced environment
Confident using CRM/ticketing systems and standard office software
Professional, positive, and customer-focused attitude