Proactive Personnel are recruiting on behalf of our client for a Customer Service Representative to join their team, reporting directly to the Customer Service Manager.
Location: Wrexham (Hybrid working – 2 days onsite per week)
Salary: Competitive
Hours: 37.5 hours per week
Monday to Thursday: 9:00am – 5:00pm (30-minute lunch break)
Friday: 8:00am – 4:00pm (30-minute lunch break)
The Role
This is a predominantly admin-based role, ideal for an enthusiastic and detail-oriented individual who is proactive and passionate about supporting customers throughout their ordering process. You will be responsible for managing customer interactions, processing orders, and supporting internal teams to ensure a smooth and efficient service.
The successful candidate will have excellent communication skills, strong attention to detail, and the ability to work both independently and as part of a team. Strong organisational skills and the ability to prioritise and multitask are essential.
Key Responsibilities
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Liaising with UK and EU customers and franchisees
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Customer quote and order processing via the online platform or email
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Handling customer enquiries, including order and stock-related issues
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Booking transport and liaising with nominated transport partners and courier services
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Liaising with internal warehouse teams and external partners
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Managing and resolving customer complaints
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Processing customer orders, invoices, returns, and credit notes
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General administration and internal data maintenance
Desirable Experience and Skills
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Experience using Sage X3
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Experience with Microsoft 365, including Outlook, Excel, and Teams
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Basic customs knowledge (export and import)
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Basic knowledge of international freight and shipping
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Experience working with customers outside of the UK
Why Join Our Client?
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Supportive and collaborative working environment
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Hybrid working model with flexibility
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Competitive salary and benefits package
