Customer Service Representative (Call Centre)
Based in Coventry
£23.60 per hour - Inside IR35 - Umbrella Rate
You will be working as part of our Customer Experience function. As a Customer Service Representative you will be a knowledgeable expert in our brands in order to achieve effective solutions and deliver the highest level of client experience. You will be part of a large team, working in fast paced and energetic environment, whilst managing inbound and proactive contacts to and from clients, retailers and third parties on a daily basis.
Skills:
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Experience in delivery of exceptional client experiences is preferential and this can be from retail, hotelier, travel, entertainment or other relevant sectors.
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An individual with a client first mindset who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, seamless and dependable
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An individual who is resilient, energetic and enthusiastic, able to deliver results under pressure, whilst responding constructively to challenging new ideas and inputs.
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Strong decision making and problem solving skills.
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An individual who is able to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style
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An effective team player, actively leads, develops and supports team members
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An individual who enables speed in decision making through establishing alignment, clarity, appropriate resources and sense of urgency.
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Numerate with excellent attention to detail, with the ability to outline information in a straight forward manner
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Results orientated with a determination to make things happen A highly motivated, energetic and inspirational team player.
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Excellent time management skills, able to work on multiple tasks and deliver results to agreed schedules
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Ability to make quick and competent decisions
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Experience of managing a high volume of queries
The roles are hybrid following an induction and settling in period. This period is to be determined by the business and is subject to change, so during the 3 / 4 weeks of training and any additional time after that, the employees will need to be on site 5 days a week.
Excellent Opportunity with immediate starts available
