Sales and Customer Experience Manager
Permanent | UK-based | International Travel Required
Salary: Competitive, dependent on experience
The Opportunity
An ambitious and growing international business is looking to appoint a Sales and Customer Experience Manager to lead and scale its customer-facing operations.
This is a high-impact role for someone who thrives on driving sales performance while delivering exceptional customer experiences. You’ll take ownership of a small but growing customer service and experience team, shape processes and systems, and play a key role in the next phase of business growth.
What You’ll Be Doing
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Leading, coaching, and developing a customer service / customer experience team (initially 2–3 people, with growth planned)
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Driving sales performance while maintaining outstanding service standards
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Owning and optimising CRM and customer support platforms (Zendesk or similar)
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Acting as the escalation point for complex customer and commercial issues
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Analysing customer data and feedback to improve service delivery and identify sales opportunities
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Working cross-functionally with senior stakeholders to align customer experience and commercial strategy
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Setting, tracking, and improving KPIs related to customer satisfaction and sales performance
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Supporting system improvements, process development, and scalability
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Representing the business with customers and partners, including occasional international travel
What We’re Looking For
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Proven experience managing people within sales, customer service, or customer experience environments
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A strong commercial mindset with a track record of driving sales growth
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Hands-on experience with Zendesk or confidence working with other CRMs or ERPs
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A proactive, solutions-focused approach with the ability to lead from the front
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Excellent communication and stakeholder management skills
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Comfortable operating in a fast-paced, evolving environment
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Willingness and flexibility to travel internationally when required
Why Apply?
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Opportunity to build and grow a customer experience function
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High visibility role with influence at senior leadership level
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International exposure within a growing business
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Competitive salary and long-term career progression
