Role: Service Coordinator
Location: Avonmouth
We are looking for an organised and proactive service coordinator to support our busy service department within the heavy plant / machinery sector. This role is key to ensuring service jobs are logged accurately, engineers are scheduled efficiently, and customers receive a high level of service.
You will act as a central point of contact between customers, field engineers, service control, and the parts team, helping to keep operations running smoothly across multiple depots.
Key Responsibilities
Answer incoming calls to the main service line and escalate queries where required
Raise quotations, service work orders, and purchase orders using the company's in-house system
Schedule and coordinate engineers for routine maintenance and breakdowns across various depots
Liaise with the parts team to ensure required parts are available prior to engineer site visits
Maintain daily and weekly Work In Progress (WIP) reports
Support service control and management with job costing, progress tracking, and completion of service work orders
Carry out general administration and data entry tasks as required by the business
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