Permanent – Full Time – 37.5 hours
We have an exciting opportunity for a Customer Service Co-ordinator to join our East Anglia team in Norwich.
Within this role, you will oversee and deliver all administrative processes associated with post-contract and handover services, ensuring the effective resolution and completion of defects for clients and purchasers.
You will aim to achieve customer satisfaction - ensuring feedback is given to the customer and works are completed within timescales agreed.
Other duties will include; assisting in the organisation of the Customer Service Operatives daily diaries, logging and assisting in all correspondence that comes into the Customer Service Department, updating our CRM database, dealing with complex enquiries ensuring a quick and efficient resolution is achieved, answering incoming calls and general office administration duties.
Your ability to communicate with customers and subcontractors is critical, as is your proactiveness, ability to work on your own initiative, and accuracy in your work output.
We will rely on your problem-solving skills to reduce aftersales costs through diagnosis of problems and the instruction of the correct subcontractors and suppliers. Competency in MS Office, including CRM Microsoft Dynamics, is required.
This is your chance to contribute to a culture of excellence and help us deliver a customer experience we can all be proud of.
Benefits
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Holidays - 26 days + ability to purchase additional holiday
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Annual bonus linked to company performance
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Private medical insurance
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Life Assurance
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Pension
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Digital GP and Employee assistance programme (EAP)
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Sharesave scheme
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Access to our discount portal, LifeStyle Hub
As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.
We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams.
The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.
Please refer to the Job Description upon completing your application
