Based: North Ayrshire
This role sits at the centre of customer activity and production planning, coordinating projects from initial enquiry through to order entry and delivery. You will act as the key link between customers, sales, supply chain and the production plant, ensuring clear communication and smooth delivery.
It is a varied role that suits someone who enjoys ownership, problem solving and being the main point of contact for both customers and internal teams. We are looking for someone who is organised, proactive, and enjoys working across teams.
The role
Manage customer projects from request for quotation through to order set up
Coordinate introduction of new products across internal teams
Gather costs and specifications, prepare cost matrices and support approval process
Ensure quotations are accurate, complete and issued within agreed timescales
Clearly identify customer requirements and communicate these internally
Provide commercial administration support across enquiries, offers and order processing
Support price updates and revisions
Prepare and maintain customer and internal reports
Track sales performance against forecasts
Coordinate samples and product information for customers
Support stock inventory management including excess and obsolete stock reporting
Assist finance team with credit control, liaising with customers to resolve issue
Act as the main point of contact for existing and new customers
Manage communication around production plans, lead times and delivery schedules with internal teams and customer
Proactively resolve order related issuesIdeal candidate
Experience in a customer focused role within a manufacturing &/or production environment
Strong organisational skills with the ability to manage multiple priorities
Confident communicator who builds effective working relationships
Comfortable working with reports, data and product cost information
Proactive, detail focused and solutions driven
Able to work cross functionally
