Customer Service AssistantCome and join our team!As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.Want to know more? Take a look at our job description attached to the bottom of this webpage.Normal working pattern for this role:Working DayShift start/end timeThursday5:00PM-10:00PMSunday8:45AM-4:15PM Our working patterns are non-contractual. Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.The person we are looking for Friendly and approachableA reliable team playerEffective communication skillsA positive attitudeEngaged and self-motivatedWilling to learn and adaptHave a basic level of numeracy, literacy, and IT SkillsOur co-op will only recruit individuals who have passed the school leaver’s age. To find out the school leaver age please visit the following link; https://www.gov.uk/know-when-you-can-leave-school Perks of the jobAt the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this? Competitive rates of pay20% discount in our food stores, along with other discounts across our family of businesses22 days holiday (plus bank holiday entitlement) which increases with service5% employer pension contributionDeath in service benefitEnhanced family leave and pay arrangementsOpportunities to grow, with award-winning training and apprenticeship programmesGreat discounts, deals, and cashback across over 900 high street and online retailersFinancial wellbeing support, including Stream®Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)Employee Recognition SchemeLong Service AwardsFree remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling servicesEmployee Assistance ProgrammeWe recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues. Enhanced on statutory terms, subject to service criteria.Salary: £12.21 per hour - Total Vacancy Hours: 13Location: 27 Horsepond Place, Needham Market, IP6 8FS IP6 8FS
