Job Title - Customer Service Advisor
Location - Birmingham
Salary - £13.00 - £15.00 per hour DOE
Hours - Monday to Friday (Apply online only)
About the Role
Our client is looking for a confident and compassionate Customer Service Advisor to join their busy team. This role involves making and receiving telephone calls with members of the public, providing information, support, and guidance in a professional and empathetic manner.
This is an excellent opportunity for someone who enjoys speaking with people, has a strong telephone manner, and can remain calm and focused in a fast-paced environment.
Key Responsibilities
Making outbound and handling inbound telephone calls with members of the public
Providing clear, accurate information while delivering excellent customer service
Listening carefully to customers and responding with empathy and understanding
Managing sensitive or challenging conversations in a professional manner
Accurately recording call details and updating systems
Meeting individual and team performance targets
Working effectively as part of a busy customer service team About You
Confident and professional telephone manner
Naturally empathetic with strong listening skills
Able to communicate clearly and calmly
Comfortable working in a busy, target-driven environment
Good attention to detail and basic IT skills
Previous customer service or call-handling experience is desirable but not essential
