Housing Needs Administrator
Location: Central London - 3x days office, 2x days home working
Job Type: Temporary
Hourly Rate: £19.75 PAYE or £25.71 Umbrella per hour
Contract Length: Temp contract - rollingWe are seeking a dedicated Housing Needs Administrator to join a dynamic Community and Children's Services - Housing department. This role is crucial for providing comprehensive administrative support to the Housing Needs Team, assisting in the processing and maintenance of applications for social housing. The ideal candidate will have prior administration experience in a housing context and be adept at handling resident enquiries with professionalism and care.
Day-to-day of the role:
Assist in processing applications for social housing from the public and current tenants.
Maintain and create filing systems, ensuring compliance with internal policies.
Provide advice and assistance to residents and colleagues via phone, email, and in person regarding housing applications.
Support the Housing Needs Team with general administrative tasks including correspondence management and monitoring shared email inboxes.
Utilize the Civica system for the creation and assessment of housing applications, ensuring accurate documentation and correspondence logging.
Coordinate the choice-based letting of vacant homes, arrange viewings, and update property information.
Process applications for mutual exchange and downsizing, providing necessary advice and information.
Monitor for potential tenancy fraud and escalate concerns to management.
Compile statistical data and performance information as requested.
Uphold Occupational Health and Safety Policy and Equal Opportunity Policy in all duties.Required Skills & Qualifications:
Proven experience in administrative roles, preferably within housing.
Excellent verbal and written communication skills.
Proficient in IT with the ability to use specialist software packages.
Strong understanding of social housing and resident needs.
Knowledge of confidentiality and data protection principles.
Ability to manage workload effectively and meet deadlines.
Good team player with a flexible approach to work.To apply for this Housing Needs Administrator position, please submit your updated CV detailing your relevant experience
