A multi-award-winning self-storage company is seeking an Operations Assistant to ensure company sites and customer relationships are maintained to a high standard. The Operations Assistant will need to have proven Operations experience, be able to handle customer inquiries, and have excellent communication and organisational skills. In addition, the Operations Assistant will need to be proactive, work well with others, think on their feet, and have strong IT skills.
Applications from ex-military personnel are strongly encouraged
Key Responsibilities:
Check facilities and ensure they are clean and maintained to company standards
Check storage units and ensure every vacant unit is in good condition to be rented out
Organise maintenance and repair work around the facility when required
Liaise and regularly communicate with the security team to ensure sites are secure and safe
Maintain a good working relationship with the accounts and marketing teams
Maintain effective and accurate updates to company software and other operational apps
Manage packaging supplies for customers to purchase at each site
Ensure that each customer is treated with a first-class service, even when dealing with challenging situations
Must be prepared to multitask across all locations and be able to make sensible decisions that may affect the business
Check emails for overnight correspondence from existing and potential new customers
Resolve customers' issues effectively and confidently, addressing any customer problems by email, phone calls or in person
Return calls and arrange viewings of storage units when required
Cover for the Operations Manager when on leave
Knowledge, skills and qualifications required:
Previous experience in an Operations role with the ability to diagnose key issues and respond effectively
Have a positive attitude and can communicate clearly and politely with colleagues and customers
Be able to think on your feet
Is organised, efficient and a proactive self-starter
Ability to work as a team and on one's own initiative
Good IT skills
Be presentable
Salary: Circa £35,000
Benefits: Performance-related bonus
